Answers to all your questions | Cierpa

Cierpa Software help center

We understand that after an implementation not everything is immediately clear. In our help center we answer the most diverse questions. Do you have a question that needs a quick answer? Then please contact us.

Helpcenter

  • I am a customer and have an urgent question about the software.

    If you have an urgent question it is best to call our support:+31 (0)10 2 61 41 71

  • I am a customer and have a question, but it is not urgent.

    Your best bet is to email us. Mails will be taken care of within 24 hours on working days.

    support@cierpa.nl

  • Your support department is asking me to download TeamViewer. What is that?

    Sometimes we ask you to start TeamViewer so we can watch with you. Or we'll invite you to a meeting via Microsoft Teams and watch with you. In most cases the solution is found quickly.

    TeamViewer downloaden

  • I am looking for an improvement consultant. Can you help me?

    Yes, we work with several Cierpa Certified Consultants, each with their own strengths. Please contact us, so we can put you in touch with each other.

    info@cierpa.com

Cierpa Quality

  • How long does the implementation take?

    The software runs through a browser, so there is no need to install anything. The software must still be configured for your specific organization and needs. This process takes between 1 and 3 weeks. Our implementation consultant will help you with this.

  • Which license package is best to choose?

    We have two packages: professional and enterprise. Professional is suitable for companies that already have knowledge of continuous improvement and want more depth. Enterprise is suitable for companies that want to improve with multiple locations.

  • How do I train my people on Cierpa Quality?

    Cierpa Software is easy to use and requires little explanation. Simple user training is sufficient.

    The culture change that successful improvement requires is another story. Here the role of software is modest. Our experienced, independent improvement consultants help you to start your improvement project and train people in recognizing waste and improving in practice.

  • Can I use Cierpa Quality and Cierpa OEE together?

    Yes we do. Cierpa Quality works very closely with Cierpa OEE. For example, you can measure in real time on the line and carry out the right quality control at the right time.

  • Do you help with the implementation?

    We are happy to help you with the implementation of continuous improvement with Cierpa software. Successful improvement requires a good improvement culture and that sometimes requires a change in the behavior of your employees. Cierpa software makes it easy for your people, but change is still human work. Because we especially understand computers well, we offer you an extensive network of independent improvement consultants who have proven success in guiding change processes. We are happy to put you in touch.

Cierpa OEE

  • What is the difference between measuring on paper, via iot and OPC?

    We have explained this in a diagram. You can view it via deze download . Do you still have questions? Then we would be happy to help you

  • Which measurement method is the best?

    There is no unequivocal answer to that. That of course depends entirely on your situation.

    If you haven't measured OEE before, we recommend starting on paper. In this way the operators learn what OEE is. And if you enter the entered values directly in Cierpa OEE, you also get direct insight into your waste.

    If you are already experienced with OEE you can choose between digital and real-time. There are customers who measure digitally on lines with few faults and in real time on lines with many faults. There are also customers who do it differently.

    So anything is possible. We are happy to think along about the best solution for you.

    You can take a look at this practical download.

  • How long does the implementation take?

    This depends on the measurement method you choose. If you start with manual measurement, you can be up and running after 1 day. Other implementation processes take anywhere from 1 to 6 weeks. Our implementation consultant helps with this. What we do exactly during the implementation process you can read in The road to Cierpa OEE implementation.

  • Does the software run on-premises?

    Cierpa software is available both via the Cloud and as on-premise. With on-premise we mean: the Cierpa software runs on your own server(s) and you take care of management & backups yourself. From the Cloud, Cierpa provides secure servers and management.

  • What is the OEE formula?

    With the OEE formula you measure the productivity of machines and production lines. How do you apply the OEE formula exactly and what does the outcome tell you? Read the blog The OEE formula.

  • Can Cierpa OEE make use of existing sensors and other measurement systems?

    Yes, Cierpa OEE is suitable for existing sensors and measurement systems. For common situations such as use of PLCs, ready-made couplings are available. In other situations Cierpa can add a custom-made coupling.

  • How do I train my people on Cierpa OEE?

    Cierpa Software is easy to use and requires little explanation. A short user training is sufficient.

    This is done by one of Cierpa's partners. They can provide training to operators, managers and board members. In consultation with you, you can choose to roll out a train-the-trainer program to train the operators in large numbers.

    The culture change that successful improvement requires is a different story. The role of software in this is modest. Our experienced, independent improvement consultants help you start your improvement process and train people in recognizing waste and improving with OEE.

  • Which license package is best to choose?

    We have three packages: lite, professional and enterprise. Lite is great for companies that are just starting to improve. Professional is suitable for companies that already have knowledge of continuous improvement and want more depth. Enterprise is suitable for companies that want to improve with multiple locations.

  • I want to have everything from the OEE measurement in the cloud, is that possible?

    Yes, that's possible. The most chosen solution is an own hosted OEE server to which the real-time signals are sent and which is also used as a web server to display the OEE reports.

  • Does the software also work on a tablet?

    Yes, although most tablets have trouble switching between a data connection and a local Wi-Fi network. This will sometimes cause the connection to the OEE screens to be lost.

  • We already have a database with a lot of information. Can you use it for your system?

    We will always set up a separate database for the OEE system. If desired, a database link can be set up between these two systems, but we prefer to get the data as close to the source as possible. This way we always know for sure that we are working with the correct data.

  • Which languages does the software support?

    Dutch, English, German, French, Polish. You can easily add a new language yourself.

  • Do you help with the implementation?

    We are happy to help you with the implementation of continuous improvement with Cierpa software. Successful improvement requires a good improvement culture and that sometimes requires a change in the behavior of your employees. Cierpa software makes it easy for your people, but change is still human work. Because we especially understand computers well, we offer you an extensive network of independent improvement consultants who have proven success in guiding change processes. We are happy to put you in touch.

Cierpa modules

  • Measure and analyze waste

    An unnecessarily long production time, malfunctions, short stops, unnecessary waste: every production process has waste. But what are they and how do you eliminate them? Measure and analyze your waste with Cierpa OEE.

  • Turn points of improvement into improvement actions

    Cierpa Kaizen makes points for improvement visible and manageable for everyone in your organization. With all improvement actions in one PDCA action list you can improve in a structured way with your improvement teams.

  • From quality control to improvement tool

    Cierpa Quality speeds up the control process, eliminates paper logistics and simplifies data knowledge. Reduce the overhead of your data collection and quality data processing by up to 75%!

  • Personal knowledge base for your staff

    Cierpa Competence makes the latest knowledge in your organization accessible in one place. With complete training management in one E-learning platform, you can keep an overview and secure your improvements in new standards.

  • Keep a grip on your improvement culture

    Cierpa Assessment accelerates the implementation and roll-out of improvements by up to 50%! Audits become interim milestones and assessments become tools.

  • Improve company-wide

    When deployed together, the improvement modules form the Cierpa Suite, a unique and complete improvement package that further strengthens and broadens the operation of each module. This way you can grow step by step in your improvement process.

Cierpa Kaizen

  • Which license package is best to choose?

    We have three packages: lite, professional and enterprise. Lite is great for companies that are just starting to improve. Professional is suitable for companies that already have knowledge of continuous improvement and want more depth. Enterprise is suitable for companies that want to improve with multiple locations.

  • I've tried so many times to implement continuous improvement, but it just doesn't get off the ground. Why does it work with Cierpa Kaizen?

    We often hear it from our customers: "Every improvement project up to now hit dead ends - but now suddenly it works! How can that be?"

    Cierpa Kaizen is an accessible, user-friendly system. Anyone can create an action. You get an email notification when you need to do something. Whiteboard meetings are supported, so you personally take each other through the steps you take. Cierpa Kaizen keeps everyone focused in a positive way, so improvements do not go unnoticed.

    Improvement is done with people, not with software. But the right software does provide a positive impulse.

  • How do I train my people on Cierpa Kaizen?

    Cierpa Software is easy to use and requires little explanation. A short user training is sufficient.

    The culture change that successful improvement requires is a different story. The role of software in this is modest. Our experienced, independent improvement consultants help you start your improvement process and train people in recognizing waste and improving according to PDCA.

  • How long does the implementation take?

    The software runs through a browser, so nothing needs to be installed. The software still needs to be configured to your situation. We create an organization chart and your people get access. The software is ready for use within 1 day.

  • What improvement techniques does Cierpa Kaizen support?

    Of course we support Kaizen. The PDCA cycle can therefore be found everywhere. We support SMED tracks, Speedy Kaizens and 15 Step Kaizens. And our digital whiteboards help you improve with DMAIC, makigamis, fishbone analysis and more.

  • I heard you guys have an action app. What can I do with that?

    Take pictures of a situation and post them directly in Cierpa Kaizen. This is really useful for shift managers to report an unsafe situation, for example. It is possible that the discussion still needs to be conducted whether telephones are allowed in the workplace. You can get around this with a department tablet that is managed by the shift manager.

  • How many people can I log in at the same time?

    Anyone can use Cierpa Kaizen. Simultaneously, from different locations. Cierpa Kaizen does not have the disadvantages of a shared Excel where you have to call someone to ask whether the shared file can be closed or placed back on the server.

  • Do you help with the implementation?

    We are happy to help you with the implementation of continuous improvement with Cierpa software. Successful improvement requires a good improvement culture and that sometimes requires a change in the behavior of your employees. Cierpa software makes it easy for your people, but change is still human work. Because we especially understand computers well, we offer you an extensive network of independent improvement consultants who have proven success in guiding change processes. We are happy to put you in touch.

Cierpa Competence

  • How long will the implementation take?

    The software runs through a browser, so nothing needs to be installed. The software still needs to be customized for your specific organization and needs. This process takes somewhere between 1 and 3 weeks. Our implementation consultant can help you with this. Most of the work, however, is in setting up your business modules and, if you wish, putting together your training courses.

  • Which license package is best to choose?

    We have three packages: lite, professional and enterprise. Lite is great for companies that are just starting to improve. Professional is suitable for companies that already have knowledge of continuous improvement and want more depth. Enterprise is suitable for companies that want to improve with multiple locations.

  • How do I train my people on Cierpa Competence?

    Cierpa Software is easy to use and requires little explanation. Simple user training is sufficient.

    The culture change that successful improvement requires is another story. Here the role of software is modest. Our experienced, independent improvement consultants help you to start your improvement project and train people in recognizing waste and improving in practice.

  • I already have a lot of files with corporate training. Can I import them into Cierpa Competence?

    Yes, you can. You can easily import files like Word, PDF and images. Videos can also be easily added in your own academy.

  • Can I see if my people have taken the training?

    Yes, you can see who has read the training, who has taken and passed the test. You can also keep track of external training in the skills matrix, such as forklift certificates. This way you can always see who needs to renew which training.

  • Do you help with the implementation?

    We are happy to help you with the implementation of continuous improvement with Cierpa software. Successful improvement requires a good improvement culture and that sometimes requires a change in the behavior of your employees. Cierpa software makes it easy for your people, but change is still human work. Because we especially understand computers well, we offer you an extensive network of independent improvement consultants who have proven success in guiding change processes. We are happy to put you in touch.

Cierpa Assessment

  • How long does the implementation take?

    The software runs through a browser, so there is no need to install anything. The software does need to be set up for your specific organization and needs. This process takes somewhere between 1 and 3 weeks. Our implementation consultant can help you with this. Most of the work, however, is in setting up the specific questionnaires.

  • Which license package is best to choose?

    We have three packages: lite, professional and enterprise. Lite is great for companies that are just starting to improve. Professional is suitable for companies that already have knowledge of continuous improvement and want more depth. Enterprise is suitable for companies that want to improve with multiple locations.

  • How do I train my people on Cierpa Assessment?

    Cierpa Software is easy to use and requires little explanation. Simple user training is sufficient.

    The culture change that successful improvement requires is another story. Here the role of software is modest. Our experienced, independent improvement consultants help you to start your improvement project and train people in recognizing waste and improving in practice.

  • Can I import my own questionnaires?

    Yes, in Cierpa Assessment you can create any questionnaire. The answers are always numbers, so suitable for auditing.

  • Do I get the 5s questionnaire with it?

    Yes, you can get started right away with 5s.

  • Does the software support multiple languages?

    Yes, the software supports Dutch, English, German, French. Other languages can be implemented if desired. Content must of course be translated by you.

  • Do you help with the implementation?

    We are happy to help you with the implementation of continuous improvement with Cierpa software. Successful improvement requires a good improvement culture and that sometimes requires a change in the behavior of your employees. Cierpa software makes it easy for your people, but change is still human work. Because we especially understand computers well, we offer you an extensive network of independent improvement consultants who have proven success in guiding change processes. We are happy to put you in touch.

Book a demo!

How do you deploy Cierpa Software in your organization?

In a short demo, one of our employees will be happy to explain to you how Cierpa Software works and what benefits the software offers you.

Call us

Would you like to talk to us?

+31 10 261 4171
Mail us?

You can expect an answer within two business days.

info@cierpa.com

Or fill in this form and we will contact you within 2 business days.